Table of Contents
Grant cPanel Support Access
Today we are going to discuss giving cPanel access using the “Grant cPanel Support Access ” interface in WHM and also how to grant cPanel Support access to access your server.
So let’s start with the brief introduction of this interface:
It is often important for the tech support team to access your server if you have created a ticket with cPanel Support. Thus, the “Grant cPanel Support Access” interface helps you to automatically provide support with SSH access to your server by using the server authentication details present in your ticket. Now for transferring the authentication details, your server must be connected to the “cPanel Customer Portal”.
Let’s see how to access the “Grant cPanel Access to support” interface in WHM:
Log in to the WHM >> Navigate to the “Support” category >> Click the option “Grant cPanel Support Access” >> Following interface will appear:
Let’s see how to log in to cPanel Customer Support Portal:
For logging in to cPanel Customer Portal, follow the below steps:
It is important to know that you can access the “cPanel Customer Portal” directly.
This option displays the lists of your “Customer Portal” account’s “Open Support Tickets” as well as “Closed Support Tickets”. In case, if the “Grant or Revoke cPanel Support’s access” interface does not display the required ticket, then it may be needed for you to log in with different “Customer Portal” account.
The information that this interface displays is: Each ticket’s number, Status.
Perform the following steps:
Important note:
Note:
You can also view cPanel Support’s IP addresses:
SSH connections test: –
SSH test statuses
This interface displays the information about various statuses:
Let’s see how to Revoke cPanel access:
Perform the following steps if you want to remove the cPanel Support’s access to your server:
Revoke cPanel access and remove a closed Support ticket
Note:
Important notes:
Log in to WHM >> Navigate to “Security Center” >> click “Manage root’s SSH keys”.
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