Explained: Login Error to Email Address Via Webmail

Webmail is one of the popular emailing platforms that is used widely by professionals.

Webmail software consists of two open-source webmail software: Roundcube and SquirrelMail. Additionally, Roundcube also implies with various database types like “MySQL” or “SQLite”

If you’ve landed on the article then, it means you must be using webmail and have got this error, right?

“Error:

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database! Please contact your server-administrato”

Well, stay tuned to get a solution for login errors to email addresses via Webmail.

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Login To cPanel

The first step you’ve to do is to log in to your webmail. You can use your login details for logging into the webmail.

Search the File Manager option

Once you’ve landed on File Manager folder > Click on etc folder (/home/username/etc)

You can select the domain name from “etc folder” and after that, you’ll be redirected to “domain name”.

After that you’ve to click on that domain names > subfolders on other side > “info.rcube.db” and rename the file to “info.rcube.db-backup” file. After locating the domain name Click on the domain > you’ll redirect to sub files of that domain.

Click on the file > “info.rcube.db” and edit with the new file name to “info.rcube.db-backup“

Next, once your changes are done then you can try to login again into your Webmail via cPanel/using the Webmail URL or refresh the tab

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Yes, you have completed it here. Now, you can log in to your webmail regularly without facing any errors. Share the article on your social media platforms to help others also to solve this issue.

Ekta Tripathi

A passionate Digital Marketing Ex and Content Writer working with Hostripples. I am passionate about writing blogs related to Information Technology and Digital Marketing. In my free time, I love to listen songs, spend time with my daughters and hang around social networking sites.